Refund policy

Ferrara Box LLC – Refund & Return Policy

Effective Date: April 22, 2026

ALL SALES FINAL

All in-stock purchases made through Ferrara Box LLC are final and non-refundable for any reason.

PRE-ORDER POLICY

  • Pre-orders may be canceled within 72 hours of purchase only
  • All approved cancellations within 72 hours are subject to a 25% cancellation fee
  • After 72 hours, all pre-orders are final and non-refundable

After the 72-hour cancellation window:

  • No refunds will be issued under any circumstance
  • Store credit is the only form of compensation that may be offered at our sole discretion

UNDELIVERABLE / RETURNED PACKAGES

If an order is returned to Ferrara Box LLC due to:

  • Incorrect or incomplete address
  • Failure to claim package
  • Carrier inability to deliver

The following will apply:

  • Original shipping charges are non-refundable
  • A 25% restocking fee will be applied
  • Store credit will be issued for the remaining balance (if applicable)

LIMITED RETURN ELIGIBILITY (DEFECTS ONLY)

We only accept returns or exchanges under the following conditions:

  • Item is defective or damaged upon arrival
  • Request is made within 30 days of delivery
  • Item is unused, unopened, and in original packaging

To initiate a claim, you must provide:

  • Proof of purchase
  • Photos of the damaged/defective item

Ferrara Box LLC reserves the right to approve or deny all claims at our sole discretion.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Blind boxes / mystery items
  • Trading cards (including Pokémon, sports, etc.)
  • Opened collectibles or figures
  • Sale or clearance items
  • Gift cards
  • Downloadable or digital products
  • Health or personal care items

EXCHANGES (DEFECTIVE ITEMS ONLY)

We only replace items if they are confirmed defective or damaged.

To request an exchange, contact:
Customerservice@ferrarabox.com

Approved exchanges must be sent to:
Ferrara Box LLC
16650 Guejito Road
Escondido, CA 92027
United States

Customers are responsible for return shipping costs.

STORE CREDIT POLICY

Where applicable:

  • Store credit will be issued instead of refunds
  • Store credit has no cash value
  • Store credit cannot be transferred or redeemed for cash

SHIPPING COSTS

  • Shipping costs are non-refundable
  • Customers are responsible for all return shipping fees
  • We recommend using a trackable shipping service for returns over $75
  • Ferrara Box LLC is not responsible for lost return shipments

PROCESSING OF CLAIMS

Once a return or claim is received and inspected:

  • You will be notified via email of approval or rejection
  • If approved, store credit or exchange will be processed within a reasonable timeframe

CHARGEBACK & FRAUD POLICY

By purchasing from Ferrara Box LLC, you agree not to initiate chargebacks for:

  • Delivery delays
  • Manufacturer delays on pre-orders
  • Dissatisfaction with blind box or random items

Fraudulent chargebacks will be disputed and may result in:

  • Permanent account ban
  • Legal action if necessary

POLICY AGREEMENT

By completing a purchase on our website, you acknowledge and agree to this Refund & Return Policy in full.